Posts By: Helen Gilbertson

Your Business Processes are Strategic Assets!

The processes that your employees use to deliver the services to your customers are one of your most critical strategic business assets. This is the “knowledge” that is most critical to the operation of your organization. Many organizations are looking at the impact of changes to their workforce and how this will impact their business model. One of the business risks that everyone identifies is the fact that a lot of knowledge will walk out the door with those folks.

Employees have different forms of knowledge that are valuable to the organization but I believe that one of the biggest risks of loss of knowledge is around the business processes within an organization.

There are some keys things that people know that is often not formalized, documented and maintained within an organization. This results in the following:

  • No clear understanding or what people’s roles are in the processes
  • Processes including accountability and ownership of the processes are not documented, agreed to and approved
  • Employees just do their work on a daily basis and often in a silo without understanding how what they do is an input or output of another key process

People within the organization don’t understand how work gets done they just know that every month Jane does that magic thing that makes sure the outcome is …

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Integritas Team supports ITSMF SAB Western PD Day – Partners in Learning – Sept 29, 2015

The Integritas team are very pleased to have the opportunity to support this ITSMF SAB event in Calgary, AB.  We invite you to come out to the event and hear our speakers who will be presenting at the event.  We are proud to showcase Lisa Taylor and Derek Gillard.

 

lisaFrom Technology to Talent – The Next Revolutionary Wave

Presented By: Lisa Taylor, Integritas

The Conference Board of Canada has declared 2010-2020 the “talent decade” following on the heels of the technology decade. IT professionals know only too well what it takes to lead organizations through wide scale change during revolutionary times. HR leaders now face the largest disrupters and opportunities to their organizations since the introduction of the web, cloud and service-based technologies. In this keynote address, Lisa Taylor, President of Challenge Factory, will define today’s Talent Revolution, identifying the 3 key forces affecting all workplaces: (1) demographics and an aging workforce (2) a “freelance” labour market and economy and (3) an essential focus on HR …

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If We Build It – Will They Come?

Successful change adoption and sustainment is critical to benefits realization. The best project deliverables will generate minimal value if operational staff don’t modify their behaviours to take full advantage of the changes. This is never more evident than in a project to implement or replace a Service Management tool.

Too often, projects are doomed to fail because they didn’t get enough support from the departments and people affected by and involved in the project. This is often a result of the following:

  • No clear understanding or what people’s roles are in the processes
  • Processes including accountability and ownership of the processes are not documented, agreed to and approved prior to the technology implementation
  • No understanding of the personal payoff everyone would get when the project was completed successfully (WIFM – What’s In It For Me)
  • A failure to generate a sense of urgency about the project, leading the team to think business as usual will be fine
  • A quick implementation with a focus on how the technology supports the processes and minimal engagement with the people affected by the change which leads to resistance

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