Helen is a seasoned professional and recognized industry leader in Service Management. Her extensive training and practical experience in Service Management and Project Management support her strong abilities to collaborate and continuously improve. She brings extensive skills and expertise in the areas of strategic planning, customer service management, vendor management, business administration, IT Service Management, Practice Management, and various other areas within the Service Management and delivery disciplines.
Helen is a sought-after trainer and has delivered many training courses and education sessions throughout Canada, the U.S. and to foreign students in India.
Helen’s certifications as an ITIL Expert, ISO/IEC20000 Consultant, COBIT and Prosci Change Management Certifications bring distinct value to Integritas’ leadership team and our clients.