Case Study: Cloud Systems for Post-Secondary Education
In the competitive world of post-secondary education, technology is a critical enabler for staff and students. Learn how this on-line university recognized the potential of service management to provide cost effective, highly available systems and services to stakeholders by leveraging Integritas’ ServiceWise methodology to implement the ServiceNow cloud based platform.
Case Study: Service Management Excellence for Canadian Retailer
This Canadian retailer operates hundreds of stores run by thousands of employees. Learn how this retailer recognized the potential of service management to change its operations by enabling an internal “self-serve” culture through an enterprise-wide ServiceNow implementation.
Case Study: Getting the Service Catalogue Right
Learn how one of Canada’s largest providers of passenger transportation services in a fast paced, competitive industry, enhanced its customer service focused culture by upgrading its service management capability and focus.
Case Study: Service Management in Drilling Operations
This Canadian oilfield services giant, specializing in contract drilling services, completion and production, realized tangible benefits from a ServiceNow implementation. Learn how these invaluable learnings were applied and extended to drilling operations via a strategic roadmap and ServiceNow platform in order to reduce costly downtime.
Case Study: Customer Focused with ServiceNow
In a relatively short period of time, this passenger transportation service provider experienced tremendous success and explosive growth. Even though customer service was core to its brand, rapid growth had challenged the organization’s ability to deliver quality IT services to internal clients, thereby demanding a strategic review of it service management platform, implementation and adoption.
Case Study: Service Management Goes Beyond IT
Realizing tangible benefits from a recent ServiceNow implementation, this oilfield services giant applied its learnings to streamline its service delivery model for corporate services including human resources, facilities management, and IT. Learn more about this extension of Service Management to Corporate Services and why its fast becoming a “must” in order to integrate processes and tools to create value throughout organizations.
Case Study: Transforming Municipal IT Services
Follow the journey of a large Canadian municipality as it embarked on a three-year IT transformation project to re-define IT service delivery and implement core IT processes for city business units and the citizens they serve.
Case Study: Industry-Leading Acquisition Fosters Change Resistance
Learn how one of Canada’s largest full-service financial groups surprised the market by engaging in a significant mutual fund dealership acquisition in 2007. Uniting 25 mutual fund dealerships under the banner of one large corporate entity, this strategic acquisition enabled access to a highly desirable mutual fund market, but not without its own unique set of challenges, primarily on the “people” side of change. Our Organizational Change Management expertise guided not only the successful implementation of a critical new technology system, but supported training and critical adoption of the both the system and culture.