Improving Our ServiceNow Project Delivery Capabilities

We would like to congratulate two key members of our team on recently achieving their ServiceNow Implementation Specialist certification. Congratulations to Brad Diamond, Manager, Technology Services, and Robin Chadwick, Senior Service Management Consultant. Well done gentlemen.

Service Asset and Configuration Management Case Study at itSMF Toronto

Integritas Partner Derek Gillard along with Stephen Gilmore, from the Ontario Government, delivered a case study presentation at the itSMF National Conference chronicling the province’s Service Asset and Configuration Management (SACM) journey over the past seven years. The session was well-attended and sparked a number of discussions and questions. Download the full presentation here.

The Service Catalogue Journey

Derek Gillard, Managing Partner, presented “Practical, Real-World Guidance For Embarking On The Service Catalogue Journey” at a recent itSMF Executive Luncheon event in Toronto. Derek’s keynote presentation focused on defining services and the true meaning of a service catalogue, along with industry best practices and leading examples. Download the full presentation here.